Shipping

Processing times

We work as quickly as we can to get your order on the move. All orders are typically processed within 2 business days after they are placed. We do not process orders on weekends or Australian public/national holidays.

As a small team, sometimes delays happen. If your order will be significantly impacted, we’ll reach out to you via email to keep you updated.

Orders cannot be amended once they’ve been shipped.

Please note shipping costs are non-refundable and you will be responsible for the return shipping cost. We recommend using a tracked shipping method for safe delivery. We are not liable for goods that are damaged or missing in transit, so please contact your chosen freight company to resolve this.

If you’re returning a faulty, incorrect or damaged item, please reach out to us first and we’ll arrange a prepaid postage label.

Shipping options

Australia

Free Express shipping for orders $99 AUD and up.

For orders below $99 AUD, the shipping cost will be calculated at checkout.

International (outside Australia)

• Free Standard shipping for orders $150 AUD and up.
• Free Express shipping for orders $250 AUD and up.

For orders below these amounts, the shipping cost will be calculated at checkout.

• DHL Express (5-7 business days)
• AusPost Express Post (10-14 business days)
• AusPost Standard Post (14-21 business days)

Please note the above timeframes are estimates only and we cannot make any guarantees.

Taxes, duties and tariffs

International orders (those with a destination outside of Australia, excluding the USA – see below) may incur import taxes, duties and/or tariffs by the local customs authority. These are additional to the item and shipping costs at checkout and are the responsibility of the customer.

Each country has different rules concerning import fees, please visit your local customs authority’s website or contact them directly for more information.

If you choose not to pay import taxes or duties, delivery cannot be completed and the order will be returned to our warehouse. Once it has arrived back to us, we’ll process a refund less the cost of shipping both ways. If the shipping cost exceeds the value of your order, we’ll be unable to issue a refund.

US customers – From 29 August 2025, all shipments, regardless of value, are subject to customs duties and tariffs, which must be paid before entering the US. For hassle-free shopping, we have added these charges at checkout. What you see is what you pay – with no surprise fees upon delivery.

Tracking

Once your order is on its way, you’ll receive an update from us with the tracking number. Keep an eye on your junk folder in case the tracking email lands in there.

If your order is heading internationally (outside of Australia), you will be able to track it via your national mail carrier (e.g. USPS, Royal Mail etc) when it lands in the destination country. The national mail carrier’s tracking tool typically provides more detailed updates than Australia Post.

Undeliverable orders

Orders may be undeliverable due to no one being home, inaccessible premises or an incorrect address supplied. Depending on the postal service, delivery may be attempted 2-3 times before the parcel is returned to a local post office/facility for collection.

If the parcel is not picked up in time, it will be sent back to us. Once received, we will arrange a refund less the cost of shipping both ways. If the freight cost exceeds the value of your order, we are unable to offer a refund.

Returns

Need to return something? Head on over to our Returns page.