Processing times
We work as quickly as we can to get your order on the move. All orders are typically processed within 2 business days after they are placed. We do not process orders on weekends or Australian public/national holidays.
As a small team, sometimes delays happen. If your order will be significantly impacted, we’ll reach out to you via email to keep you updated.
Orders cannot be amended once they’ve been shipped.
Shipping options
Australia
Free Express shipping for orders $99 AUD and up.
For orders below $99 AUD, the shipping cost will be calculated at checkout.
International (outside Australia)
- Free Standard shipping for orders $150 AUD and up.
- Free Express shipping for orders $250 AUD and up.
For orders below these amounts, the shipping cost will be calculated at checkout.
- DHL Express (5-7 business days)
- AusPost Express Post (10-14 business days)
- AusPost Parcel/Standard Post (14-21 business days)
Please note the above timeframes are estimates only and we cannot make any guarantees.
Tracking
Once your order is on its way, you’ll receive an update from us with the tracking number. Keep an eye on your junk folder in case the email lands in there.
Packaging
We utilise recyclable packaging and compostable satchels for all orders.
Undeliverable orders
Orders may be undeliverable due to no one being home, inaccessible premises or an incorrect address supplied. Depending on the postal service, delivery may be attempted 2-3 times before the parcel is returned to a local post office/facility for collection.
If the parcel is not picked up in time, it will be sent back to us. Once received, we will arrange a refund less the cost of shipping both ways. If the freight cost exceeds the value of your order, we are unable to offer a refund.
Taxes, duties and tariffs
Please note international orders may incur import taxes, duties and/or tariffs by your local customs authority. These are additional to the item and shipping costs and are the responsibility of the customer.
With every country having different rules concerning import fees, please reach out to your local customs authority for more information.
If you choose not to pay import taxes or duties, delivery cannot be completed and the order will be returned to our warehouse. Once it has arrived back to us, we’ll process a refund less the cost of shipping both ways. If the shipping cost exceeds the value of your order, we’ll be unable to issue a refund.
Returns
Need to return something? Head on over to our Returns page.
Last updated Tue 13 June, 2023.
