Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
However if you believe that the issue falls outside the specified terms below, please send pictures, along with a description of the issue/return request to firstname.lastname@example.org for consideration.
To complete your return, we require a receipt or proof of purchase.
THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED: (IF APPLICABLE)
*Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
*Any item that is returned more than 30 days after delivery
*Any item fault, damage or other that is deemed to have been cause by misuse, poor handling or similar.
REFUNDS (IF APPLICABLE)
We will replace the goods or make full refund, if:
- The goods are faulty or damaged
- The goods don’t match the description
- The goods are not fit for the intended purpose
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Burgh Cycling is not liable for any loss and/or damages during delivery.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet (after receiving approval for your refund), first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged from a manufacturing point of view. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 41 Cameron Street, Launceston, TAS, 7250, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 41 Cameron Street, Launceston, TAS, 7250, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over $75 AUD, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item. If we do not receive your item for any reason, such as the item is lost in transit, tracking wasn’t available, or it simply doesn’t arrive on our doorstep, we are not responsible – responsibility falls with the freight/courier service you have chosen. You will need to follow this up with them.